Case Study - Hospitality / F&B
Golf Club
Automation of Key Processes through Workflow
F&B/Hospitality
key issue
  1. Administration costs on the rise and hard to handle as demand has peaks/troughs
  2. Errors in billing and timeliness of billing and hence cash flow delay
  3. Planning hard as no real information
Facts at a Glance
  1. Private
  2. A leading recreational establishment for professional and amateur golfers
FlexSystem Solution
  1. Workflow Management
  2. Property Management
  3. Business Intelligence
Needs and Challenges
  1. Tee booking /scheduling of competitions and closed T bookings labour intensive
  2. Process of ensuring only authorized T-off's very manual
  3. Billing of members cumbersome through multiple outlets
  4. Management of consignment stocks in the Pro shop troublesome
  5. Analytics showing check-in locker and T time utilization required
Benefits
  1. Automated voice T booking system incorporating closed billing period
  2. Print ticketing with barcode, name and time streamlined T off process
  3. Point of Sale (POS) integration and daily billing by member (with photo proof at POS)
  4. Extensive analytics for lockers, T time and F&B
  5. Consignment stock tracking
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