Case Study - Service
Machinery
Understanding Profitability
Service
key issue
  1. Profit margins reducing

Facts at a Glance
  1. Global Employees: 100
  2. Global Revenue: US$30M
  3. Specializing in the Sub-Contract, Distribution and Maintenance of Commercial Usage Machinery
Needs and Challenges
  1. No visibility into underlying revenues and costs
  2. Competition increasing but difficult to get clear indication of profit
  3. Inventory management needs to be better managed
Benefits
  1. Achieved thorough understanding of business costing's, revenues and profitability in the organization
  2. Ad hoc reporting allows for quick understanding of underlying numbers
  3. More easily able to understand impacts of customer wins and losses